Return Policy & Procedure
- Our ear molds are custom fitted to the inside of your ear from the impression that has been cast
- If for any reason the fit is uncomfortable, we will gladly ship another kit if it was a DIY, or perform another impression on-site if done initially
- The initial finished ear mold must be received at our facility, if DIY, prior to the creation of the new mold from the newly created impression
- Request for a replacement is conducted utilizing the Support form
- Do not return any item until receiving acknowledgement from the completed form
- A return authorization number will be assigned for tracking purposes to identify your return and expedite the process
- It is not necessary to return the 3.5mm cord with the ear mold
- You may choose your preferred shipping method back to us at your cost, we will return the replacement utilizing the same method at our cost
Warranty
Ear Molds Direct custom ear molds have a 90 day "Fit Warranty" and are guaranteed against manufacturers defects and workmanship for a period of 1 year. This includes all components: Ear mold, transducer cord, tubing, and the right angle ear hook. In the event of a defect, we will replace the defective component at no charge during the first year. If you should experience any problems, simply email us with details and a photo, if possible. Please be advised that the color of the acrylic may change slightly with age due to light, skin oil, etc.
The 1 year warranty does not cover any damage as a result of being crushed, misuse, or abuse. Any user modification made of any type will immediately void the warranty.
* The sole obligation under this warranty shall be to replace any component, deemed defective during the 1 year warranty period.
The 1 year warranty does not cover any damage as a result of being crushed, misuse, or abuse. Any user modification made of any type will immediately void the warranty.
* The sole obligation under this warranty shall be to replace any component, deemed defective during the 1 year warranty period.
Replacement Parts
Replacement parts are available, both individually, and in kit form to include: transducer cords, tubing, and the right angle ear hook. Qty pricing is available on parts and complete kits only.
Privacy Policy
This privacy policy discloses the privacy practices for EarMoldsDirect.net. This privacy policy applies solely to information collected by this web site.
Information Collection, Use, and Sharing
EarMoldsDirect.net is the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, or to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Information Collection, Use, and Sharing
EarMoldsDirect.net is the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, or to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.