Use the following form to submit information on warranty headsets only. This will allow us to provide express service for replacement headsets. Required fields are in red. If email does not apply, leave in the default email address. If fax number does not apply, please type "none."
Headset Date Code
Quantity for return
Choose headset model
Date Codes may be found on the headsets as follows:
Cordless/wireless models have a 1 year warranty from the date
printed. The date code is
on the bottom of the base unit, below the model number, in an
alpha-numeric code. See key below:
Month A Jan L Dec
Headband models have the date codes underneath the
ear cushion on the
Over the ear models have the date code on the ear capsule.
The number printed on the plastic cord on some models is a serial number for your reference only and is not to be used on this form.
Newer model headsets have actual dates, older ones have date codes.
H-SERIES HEADSETS HAVE A 2 YEAR WARRANTY FROM THE DATE STAMPED ON EACH UNIT. The exception is when a headset has already been replaced and all replacements have a 1 year warranty.
Date codes are read as follows: The last digit is the year of manufacture, the digit before that is the month, the digit(s) before that are the headset model. For example, 5N98 is a model H51N manufactured in September 1998, and under warranty until September 2000. Each month, January through September, is 1 through 9, and October, November, and December are A, B, and C respectively.
Headsets that have already been replaced may have a date code beginning with the letter D for January, E Feb and so on. Remember, all of those have a 1 year warranty.
If you need assistance determining warranty status, model number, or have any additional comments/questions, please type your message here: